Beta Release

WhatsApp Business API (WABA) Integration with BestoSys

BestoSys is delighted to announce our integration with Meta's WhatsApp Business API. This partnership empowers clinics to enhance patient communication through powerful new tools, with BestoSys as an official Meta Tech Provider.

Use this FAQ to understand the benefits, pricing impact, and how WABA fits into your existing workflow.

Delivery Reliable messaging

Reduce risk of restrictions with official WABA delivery lanes.

Automation Action buttons

Let patients confirm, cancel, or reschedule with one tap.

Control Clinic-led settings

Choose what updates happen automatically and what stays manual.

Frequently Asked Questions

Everything you need to know about moving to WhatsApp API while keeping your current BestoSys plan intact.

1. Is upgrading to WhatsApp API (WABA) mandatory?

No. Clinics have complete flexibility:

  • Continue with your existing WhatsApp messaging setup, or
  • Upgrade to WhatsApp API (WABA) when you are ready.
2. What are the key benefits of upgrading to WABA?

With WhatsApp API (WABA), clinics get:

  • More reliable message delivery.
  • Minimal risk of WhatsApp number restrictions or bans.
  • Business-grade, full-featured WhatsApp communication.

Action buttons that save time and protect revenue

Appointment messages can include buttons that allow patients to respond instantly.

  • Confirm appointments and save staff time from manual follow-ups.
  • Cancel appointments early so you can free up revenue-protecting slots.
  • Reschedule appointments and mark them automatically for action.

Clinics stay in full control. You can choose whether these button actions automatically update your calendar or simply notify your staff.

3. Can we still use WhatsApp on our phone if we upgrade to WABA?

Yes.

BestoSys uses a special feature provided by Meta that allows clinics to:

  • Continue using WhatsApp on their phone as usual.
  • Use WhatsApp API (WABA) simultaneously through BestoSys.
4. What about WhatsApp message templates? Who manages approvals?

WABA requires message templates to be approved by Meta.

BestoSys makes this simple:

  • Your existing templates can be submitted for approval with one click.
  • As Meta approves each template, BestoSys automatically enables it.
  • No manual effort or technical expertise required.
5. What happens to appointment reminders, other messages, and costs if I upgrade to WABA?

As far as BestoSys pricing and message packs are concerned, there is no change.

  • Unlimited free appointment reminders continue as they are.
  • Prescriptions, invoices, receipts, and promotions continue using your existing BestoSys message pack.
  • Your monthly message credits as per your BestoSys plan remain unchanged.

If you choose to upgrade to WABA:

  • Meta's standard platform charges are payable directly to Meta.
  • These charges apply irrespective of the software, vendor, or channel used.

This is a small price for:

  • Higher delivery reliability.
  • Action-based responses through buttons.
  • Minimal risk of WhatsApp number restrictions.

Clinics can decide if and when to upgrade.

6. Am I paying double then?

No. You are not paying double. You are paying Meta charges directly to Meta for the additional benefits and reliability.

In simple terms:

  • You are not paying extra for BestoSys features you already had.
  • You are only paying Meta for using WhatsApp's platform, which applies everywhere.
7. But there is still some additional cost, right?

Yes, there is an additional platform cost, and it helps to see this in context.

If you use any third-party WhatsApp API provider:

  • Meta charges still apply, plus the vendor's subscription.

With BestoSys:

  • There is no additional WhatsApp subscription.
  • You continue using the same BestoSys message packs.

The overall additional cost is a fraction of what third-party platforms charge.

8. What extra value does BestoSys provide with WABA?

This is where the real advantage lies.

With WhatsApp API (WABA) integrated into BestoSys:

  • Patient responses can automatically update appointments.
  • Your calendar stays in sync without manual effort.
  • Cancelled slots free up early, helping protect revenue.
  • Bulk messages can be sent directly from BestoSys without data export or import.
  • Option to use buttons for promotional messages (Meta charges higher rates for promotions, payable directly to Meta).

This level of integration does not exist with standalone WhatsApp tools.

9. But I don't want my calendar to be updated automatically. Can I control that?

Absolutely. All button-based actions are fully configurable.

  • Choose whether patient actions update your clinic's appointment calendar automatically or not.
  • You remain in complete control of your clinic workflow.
In short
  • Your existing BestoSys message credits and usage cost remain unchanged.
  • There is no additional payment to BestoSys.
  • WABA charges are payable directly to Meta.
  • You get better reliability, action-based responses, and tighter EMR integration.
Exciting, advanced WhatsApp capabilities are coming soon to take patient engagement and marketing to the next level.